If a host cancels your booking, you will be notified by email or phone. If you prepaid, you are entitled to a full refund, and the platform's support team will help you find an alternative stay. The exact steps depend on where you booked.

What happens if the host cancels my Holidu booking?

Holidu or the original listing provider will contact you by email or phone to confirm the cancellation. The process then follows these steps:

1. You receive a cancellation notification: You will be informed by email or phone that the booking has been cancelled.

2. You receive a refund: If you prepaid, you will receive a full refund within a few business days.

3. Holidu helps you find an alternative stay: The Holidu team will prioritize finding you another property in the same area, based on availability.

4. The host may face penalties: Hosts who cancel frequently may face penalties or restrictions on their listings, unless the cancellation was due to extenuating circumstances.

What happens if the host cancels my Booking.com reservation?

Booking.com will notify you by email or phone about the cancellation. The platform then takes these steps:

1. You receive a cancellation notification: You will be informed by email or phone that your reservation has been cancelled.

2. You receive a full refund: If you prepaid, Booking.com will ensure a full refund, usually processed within a few business days.

3. Holidu and Booking.com help you find an alternative stay: The Holidu team will prioritize finding you another property in the area, based on availability. Booking.com may also recommend accommodation at a similar price.

4. The host may face consequences: Hosts who cancel frequently may face penalties, including restrictions on their listings or removal from the platform.

What happens if the host cancels my Airbnb booking?

Airbnb will notify you by email or phone about the cancellation. Airbnb then takes these steps:

1. You receive a cancellation notification: You will be informed by email or phone that your booking has been cancelled.

2. You receive a full refund: Airbnb automatically issues a full refund of any payments you made. Refunds are usually processed within a few business days.

3. Airbnb helps you find an alternative stay: The Airbnb customer service team will assist you in finding another property for your dates.

4. The host may face penalties: Hosts who cancel confirmed bookings may face financial charges or temporary suspensions, unless the cancellation was due to an extenuating circumstance.

What should you do next?

• Check your email and phone messages: The cancellation details and refund timing will be included in the notification you receive.

• Check your booking account: On Holidu, Booking.com, or Airbnb, you can review the cancellation and refund status in your bookings or trips section.

• Look for an alternative stay: Search for another property on the platform where you booked, or wait for the platform's team to suggest alternatives.

• Contact support if needed: If you have questions or need help, contact the customer support team of the platform where you made your booking.