If your booking has been cancelled and a refund applies, the refund goes to the original payment method you used when booking. Most refunds appear in your bank account within 2 to 4 business days, depending on your bank's processing speed. Refunds for bookings made through Booking.com or Airbnb are handled by those platforms, so the timing depends on their process.

How long does a Holidu refund take?

If your reservation was made directly through Holidu and has been cancelled, Holidu sends any applicable refund to the original payment method you used at the time of booking.

• The refund is typically processed as soon as the cancellation is confirmed.
• The amount should appear in your bank account within 2 to 4 business days.
• The exact arrival time depends on your bank's processing speed.

How long does a Booking.com refund take?

If you booked through Booking.com, the timing depends on the payment option you selected when you made the reservation.

If you chose "Pay Now"

Booking.com manages your refund entirely. Once your booking is cancelled, any applicable refund is processed directly by Booking.com. For further help, contact Booking.com's customer service via chat or phone call.

If you chose "Pay On"

Holidu processes your refund. Once your booking is cancelled, any applicable refund is sent to the original payment method you used at booking. The refund should appear in your account within 2 to 4 business days, depending on your bank's processing speed.

How long does an Airbnb refund take?

Airbnb processes all payments and refunds for Airbnb reservations, so Airbnb determines when your refund is issued. For more details, you can read these Airbnb Help Center articles:

• How Refunds Work on Airbnb
• How Long Does It Take to Receive a Refund?

If you need further support, contact via chat.

What can affect when I receive my refund?

• The payment option you chose, such as "Pay Now" or "Pay On" for Booking.com bookings.
• The booking platform that handled your reservation.
• Your bank's processing times, which can vary by institution and country.
• Any applicable cancellation policy, which determines whether a refund is due and how much.

Still need help with your refund?

If your refund has not arrived after the expected timeframe, check your original payment method first and then visit the Holidu Help Center for more information. You can also contact the platform that handled your booking for a status update.