If you have booked a property, you can reach support by contacting your accommodation provider (host) first. Your host's phone number and email address are listed in the "Your Host" section of your confirmation email. If you still need help after contacting your host, you can reach the Holidu guest support team through the Holidu Help Center at https://www.holidu.com/help/guest.

Who should I contact first?

Your accommodation provider is the person who manages the property and will welcome you when you arrive. They can answer questions about check-in, the property, and how to prepare for your stay, so they are usually the fastest way to get help.

How do I find my host's contact details?

You can find your host's contact information in the "Your Host" section of your confirmation email. Please check your inbox and spam folder for an email from Holidu that contains your booking details.

• Open your booking confirmation email from Holidu.
• Scroll to the "Your Host" section.
• Use the phone number or email address listed there to contact your host.

What should I do if I haven't received my reservation details?

If you have not received your reservation details, or if your arrival date is approaching, please contact your host directly using the contact information you have. If you still need assistance after that, contact the Holidu guest support team through the Help Center at https://www.holidu.com/help/guest.

How do I contact Holidu support?

For help with your booking that your host cannot resolve, visit the Holidu guest help page at https://www.holidu.com/help/guest. Browse the help topics or submit your question there so the support team can assist you.

Tips for getting help faster

• Have your booking reference and the property name ready.
• Note your arrival and departure dates.
• Describe your question or issue clearly, including any relevant details or screenshots.
• Contact your host first for property-specific questions, such as check-in instructions or amenities.

For more guidance on preparing for your stay, visit the Holidu Help Center.