What should I do if something in my rental is broken or not working?

First, contact your host or the person responsible on-site. Clearly describe the problem and ask for a prompt fix. Most issues can be resolved this way. Document the issue with photos and notes so it is easy to explain.

How do I document a problem effectively?

• Take photos of the broken item or the affected area.
• Write down specific details, such as which appliance or furniture is faulty and what is wrong.
• Explain how the problem affects your stay, for example if you cannot use a room or facility.

Where can I find my host's contact details?

You can find your host's contact information in your booking confirmation email or in the Holidu app.

What if the issue is still not resolved after contacting my host?

If the problem remains after you have contacted your host, reach out to Holidu for help. Keep your photos, notes, and any messages with your host as supporting documentation, so we can assist you effectively.

For more guidance, visit the Holidu Help Center.