If your booked property isn't as clean as expected, first contact your host or the person in charge, since they are on site and can usually resolve the issue quickly. Document the problem with photos and notes before you reach out. If the issue is still not resolved, Holidu can help you find a solution, but we will need supporting documentation of the issue.

What should I do first if my property isn't clean?

Your first step should always be to reach out to your host or the person in charge. Most issues can be resolved quickly this way.

1. Document the issue. Take photos of any areas that need attention. Write down specific details, such as unwashed dishes or dirty linens.
2. Contact your host. Your booking confirmation email or the Holidu app has the host's details. Describe the problem and ask for a prompt resolution.

How do I contact my host about a dirty property?

You can find your host's contact information in your booking confirmation email or in the Holidu app. Explain the issue clearly and ask for a prompt resolution.

What if my host does not resolve the issue?

If the issue remains unresolved after you contact your host, Holidu will help you come to a solution. Please keep your supporting documentation ready, as we will need it to help you. This includes:

• Photos of the areas that are not clean
• Written notes describing the specific details of the issue