In an emergency that puts your safety at risk, contact local emergency services first. In the European Union, call 112 for ambulance, fire, or police assistance. Then keep your host informed so they can support you. Holidu's support team is also available 7 days a week for emergencies.

Who should I contact first in an emergency?

Your first call should always be to the local authorities or emergency services. They can respond fastest to situations involving injury, illness, fire, danger, or crime. Once you are safe, inform your host so they can help with the next steps.

• Immediate danger, injury, or serious illness: Call your local emergency number. In the European Union, dial 112 from any phone.
• Theft, break-in, or suspicious activity: Contact the local police before anything else.
• Fire or gas leak: Leave the property and call the fire department or emergency number.

What should I do if I have a medical emergency during my stay?

If you have a medical emergency during your stay, call the local emergency number right away. Then let your host know what happened so they can offer support during your stay.

• Call 112 in the European Union, or your local emergency number elsewhere.
• Describe your location and the nature of the emergency clearly.
• Contact your host as soon as it is safe to do so.
• Keep any medical or police reference numbers for your records and for any insurance claims.

When should I contact the Holidu support team?

The Holidu support team can help you with urgent travel-related issues during your stay. Our specialized team is available 7 days a week for emergencies and can guide you through the situation. Please contact local emergency services first if anyone's safety is at risk.

Should I tell my host about an emergency?

Yes. Informing your host is important, especially for health and safety concerns, damage to the property, or security issues. Your host can provide practical help, such as information about nearby services or access to the property. Share the details once you are safe and the immediate danger has passed.

Tips to prepare before your trip

• Save the local emergency number for your destination in your phone before you arrive.
• Note the address of the property and nearest hospital or clinic.
• Keep your host's contact details easily accessible during your stay.
• Check your travel insurance for coverage details and emergency assistance hotlines.

For more information on how to get help during your stay, visit the Holidu Help Center.