If you booked a property through Holidu, Booking.com, or Airbnb and cannot find your booking confirmation, it is usually in your spam or junk folder, or the email address on your booking differs from the one you check. Your confirmation is sent after your booking is processed, and the way it arrives depends on the platform you booked with.

Where should I look for my booking confirmation?

Start by checking your email inbox for the address you used to make the booking. Confirmation emails are sometimes filtered out of the main inbox, so check these folders first:

• Received (inbox) folder
• Spam and junk folder
• Other folders or filters, such as Promotions or Updates

If you cannot find the email, search your inbox for your booking reference or booking ID. Searching by reference is often faster than searching by property name or travel dates.

Why didn't I receive my booking confirmation from Booking.com?

When you book through Booking.com, you should receive two emails. The first comes from Booking.com and includes your confirmation booking reference and your PIN, which is confidential. The second comes from Holidu and includes your booking ID and your host's contact details. The Holidu email is sent once your payment has been confirmed, so it may arrive later than the Booking.com email.

To find your booking reference:

• Log in to your Booking.com account.
• Open the "Bookings" section.
• Find your booking reference, then search your inbox for it.

If the email still cannot be found, you can ask Booking.com to resend it through their help pages at booking.com/help.

Why didn't I receive my Airbnb booking confirmation?

When you book through Airbnb, your Holidu confirmation email is sent through the Airbnb chat, and it includes the link to your check-in form. Because of this, the email may be sent to a different folder than you expect, or it may appear only in the Airbnb message thread.

To check your booking details:

• Log in to your Airbnb account and open "Trips."
• Open your reservation. Your booking reference is shown in the message thread with your host.
• Search your email inbox for that booking reference to find the Holidu confirmation email and check which folder it went to.

Why didn't I receive my Holidu booking confirmation?

If you booked directly with Holidu, your confirmation email includes your booking ID and your host's contact details. It is sent once your payment is confirmed. If your payment is still processing, the confirmation may not have been sent yet.

If you have a Holidu guest account, you can find your booking details there:

• Log in to your Holidu account.
• Go to "My bookings."
• Check your booking ID, then search your email inbox for it to see which folder the confirmation went to.

What are the common reasons a booking confirmation goes missing?

Most missing confirmations have a simple cause. Check these possibilities:

• The email went to the spam or junk folder.
• Your email provider filtered it into a promotions or updates tab.
• The booking was made with a different email address than the one you are checking.
• Your email inbox is full, which can stop new messages from arriving.
• Your payment has not been confirmed yet, so the Holidu confirmation email has not been sent.

How can I make sure future confirmation emails arrive in my inbox?

To reduce the chance of missing future booking emails, add the sender addresses to your contacts or safe senders list. Also make sure your email address is correct in your booking account. If you move a confirmation email out of the spam folder, future messages from the same sender are more likely to arrive in your inbox.