A security deposit is a guarantee amount that some hosts ask guests to pay to cover possible damage to the property during their stay. It is set by the host and kept separate from the total booking price. This article explains how security deposits work for reservation platforms other than Airbnb, so you know what to expect before you book.

How Security Deposits Work on Booking Platforms (Excluding Airbnb)

The security deposit policy described in this article applies to all booking platforms except Airbnb. For bookings made through these platforms, the policy depends on the individual host, so the details can vary from one property to another. Here is what you need to know:

• Deposit Requirement: The host may require a security deposit. This requirement is communicated in the listing, the house rules, or the pre-arrival instructions.
• Collection Process: The deposit is paid directly to the host. Common methods include cash on arrival, bank transfer, or a payment link provided by the host. The booking platform does not collect these funds.
• Refund Process: If no damage occurs, the deposit is refunded according to the host's policy. This is usually done at check-out or within a maximum of 14 days after check-out.

Security Deposits on Airbnb

If you are booking through Airbnb, you are not required to pay the deposit, as the platform manages the deposit. The rules in the sections above do not apply to Airbnb bookings.

What You Need to Know About Security Deposits

• Deposit Terms Vary: The host sets the terms, collects or holds the deposit, and issues the refund. Review these details carefully before you confirm your booking.
• Communication With Your Host: Your host should tell you in advance how the deposit is collected and how the refund will be processed.
• Responsible Stay: Treating the property with care is the best way to make sure you receive your deposit back in full and on time.

What Happens If There Is Damage?

If accidental damage occurs during your stay, follow these steps:

1. Inform Your Host Immediately: Let your host know as soon as possible about any damage.
2. Understand the Claim Process: The host may use the security deposit to cover repair costs. The host is required to provide documentation, such as photos or invoices, to support the claim.
3. Discuss a Resolution: Many issues can be resolved amicably by talking openly with your host.
4. Review Platform Policies: If you cannot reach an agreement, reach out to Holidu Support through the help center for assistance with the dispute.

If you have questions about a security deposit or a damage claim, review the host's policy and the terms of the booking platform for full details.