Important: Only the host (the primary account holder in Holidu) can complete this verification process.

To verify your account as a private host or sole proprietor, you need to confirm your personal details, identity, and payout information with Holidu. Verification takes a few minutes with instant verification, or up to 72 hours if you submit documents manually. Follow the steps below, or watch the video guides and download the full PDF manual.

Video Guides

Watch these two videos to walk through the process:

• How to verify your personal details?
• How to verify your payout data?

1. Gather Your Documents

Before you begin, make sure you have the following ready. Adyen does not accept scanned documents. Only clear photos or the official digital download of the original document are accepted.

• Official identification (passport, driving license, or national ID card)
• Proof of bank account ownership (for example, a bank statement or deposit slip)
• Registration number, if you are a freelancer, sole trader, or sole proprietor

2. Start the Verification

1. Go to the Account tab in your Holidu account.
2. Click Validate to begin the process.
3. If you are asked to sign a new agreement, accept it to continue. This will not change your pricing.

3. Verify Your Personal Information

1. Click Personal Details.
2. Check the information that is pre-filled from your Holidu account. If anything needs changing, click Edit, add any missing details, correct any errors, and then click Next.
3. At the bottom of the page, select whether your bank account is in your name or registered under your sole proprietorship.
4. If applicable, enter your registration number and address.
5. Click Next to continue.

4. Add Your Address

Enter your address in the search field. The details will fill in automatically. Make sure the address matches the one on your ID document. If your billing address is different, update it so it matches the personal address on your ID.

5. Verify Your Identity

You can verify your identity in one of two ways:

Instant Verification (Recommended)

1. Select the country that issued your ID.
2. Choose your document type: passport, driving license, or ID card.
3. Make sure the document matches the personal information you entered.
4. Scan the QR code with your phone, or request the link by SMS, and take clear photos of your document for immediate verification.

Manual Verification

1. Select your document type.
2. Upload clear, high-quality photos of your document from your computer.
3. Click Next to submit. Verification can take up to 72 hours.

6. Verify Your Payout Details

Make sure your bank account is in the name you provided in the previous step. Then choose one of the two options below.

Instant Verification

1. Select your online banking provider.
2. Log in to your bank account through Tink, our trusted partner. Your login details are never stored. They are used only for verification.

Manual Verification

1. Enter your bank details.
2. Upload a recent bank document dated within the last 12 months. The document must show your name and IBAN. Non-EU residents must also show the bank location.
3. Click Next to submit. Verification can take up to 72 hours.

7. Verify Sole Proprietor or Sole Trader Details

If you are a sole proprietor, freelancer, or sole trader, provide the following:

• Your business legal name, as it appears on your official registration documents
• Your registration number, or a note that you do not have one
• Your business address, which must match your legal address

8. Check Your Verification Status

• If you used Instant Verification, your account status should update right away.
• If you used Manual Verification, allow up to 72 hours. You can track progress in your Holidu account. The status changes from "In Review" to "Complete" when verification is finished.

Tips for a Smooth Verification

• Ensure clarity: Make sure your photos and documents are sharp, well lit, and fully visible.
• Stay consistent: Names and addresses must match across all of your documents.
• Monitor your email: We may contact you with updates or request additional steps, so check your inbox regularly.

Need More Help?

If you run into problems, see our Account Verification FAQ for more answers.

For a step-by-step guide with screenshots, download the English manual (PDF).