You can contact Holidu Customer Service through the Holidu Assistant, by phone, or via WhatsApp. Phone support is available 7 days a week, and WhatsApp is available from 09:00 to 18:00 CET for text messages. Always include your Property ID in your message, and add your Booking ID if your question relates to a specific booking.

What to Have Ready Before You Contact Us

When contacting Customer Service, please always provide your Property ID. This helps our team locate your information quickly and resolve your questions more effectively.

If your request is related to a specific booking, please also include the Booking ID. With both details, we can assist you more promptly and accurately.

Available Ways to Contact Customer Service

• Holidu Assistant: https://host.holidu.com/app/assistant
• Phone: Available in multiple languages, 7 days a week. Hours vary by language and type of request.
• WhatsApp: Text messages only (calls cannot be received via WhatsApp), available from 09:00 to 18:00 CET.

Phone Support

Our phone lines are open Monday to Sunday. Choose the line that matches your request, and call the number for your preferred language.

Booking Inquiries, Payments, Modifications, Cancellations, and Complaints

This line covers pre- and post-booking issues, guest cancellations, booking modifications, deposit claims, host cancellations, and complaints.

Hours: 9:00 AM to 9:00 PM CET

• German: +49 89 628 26202
• English: +44 7460 699157
• Italian: +39 0471 1804166
• Spanish: +34 871 550 571
• French: +33 5 16 63 60 78

Hours: 9:00 AM to 6:00 PM CET

• Dutch: +31 20 249 1263
• Greek: +30 21 1199 6214
• Portuguese: +351 92 324 1556

Property Configuration and Listing Support

Contact this line for help with amenities, descriptions, pricing changes, and listing modifications.

Hours: 9:00 AM to 6:00 PM CET, Monday to Sunday

• German: +49 89 628 26202
• English: +44 7460 699157
• Italian: +39 0471 1804166
• Spanish: +34 871 550 571
• French: +33 5 16 63 60 78
• Dutch: +31 20 249 1263
• Greek: +30 21 1199 6214
• Portuguese: +351 92 324 1556

Advanced Host Support

This line is for complex or escalated property issues.

Hours: 9:00 AM to 6:00 PM CET, Monday to Friday

• German: +49 89 628 26202
• English: +44 7460 699157
• Italian: +39 0471 1804166
• Spanish: +34 871 550 571
• French: +33 5 16 63 60 78
• Dutch: +31 20 249 1263
• Greek: +30 21 1199 6214
• Portuguese: +351 92 324 1556

WhatsApp Support

You can also reach our Customer Service team by WhatsApp. This channel accepts text messages only.

• Availability: 09:00 to 18:00 CET, Monday to Sunday
• Number: +49 1579 2347507

Important:

• Calls cannot be received via WhatsApp.
• Always include your Booking ID and Property ID in your message.
• This WhatsApp number is exclusively for hosts. Please do not share it with guests.

Holidu Assistant

The Holidu Assistant is a quick way to get help with common host questions. Visit https://host.holidu.com/app/assistant to start a conversation.

Which Option Should I Choose?

• Use the Holidu Assistant for quick questions and general guidance.
• Call the phone line that matches your topic when you need to speak with someone directly, especially for bookings, payments, or complaints.
• Use WhatsApp when you prefer written messages and need a quick text-based response during business hours.

For tips on managing your listing and bookings, explore the rest of the Holidu Help Center. If you still need assistance, our team is ready to help.