Holidu sends a series of automated messages to your guests, no matter which distribution channel the booking came through. These messages keep guests informed and engaged from the moment they book until after their stay, so you can focus on welcoming them instead of repeating the same admin tasks.

Which automated messages does Holidu send to guests?

Holidu automatically sends the following messages to guests. These messages run independently of any automated messages you set up yourself.

• Booking Confirmation for the Guest: As soon as a guest completes a booking, they receive a confirmation with all the essential details about their stay, so they have what they need to prepare for their visit.
• 1st Payment Confirmation for the Guest: Once the initial payment is made, guests receive a confirmation detailing the payment. This reassures them that their transaction was successful and recorded.
• Balance Payment Confirmation for the Guest: After the guest completes the balance payment, they receive a confirmation that the full payment has been received. This provides transparency around their financial transactions.
• Arrival Information for the Guest: Before arrival, guests receive a message with the key details about their check-in process, including times and directions, so they arrive prepared and without confusion.
• Feedback Request for the Guest: After the stay, guests are invited to share feedback. Their responses help improve future stays and give you valuable insight into guest satisfaction.

Why do these automated messages matter for hosts?

These messages are pre-written and timed to match the typical guest journey. They give guests clear, consistent communication at every stage, which leads to more confident guests, smoother arrivals, and stronger reviews, all with less manual work for you.