Guests sometimes ask to change their booking dates, length of stay, or number of guests. With the Booking Modification feature, you can review and respond to these requests directly in your Holidu account, without the extra steps they used to require. Requests appear on your home page and booking overview, and you can accept or reject them with one click. This applies to bookings made on Airbnb and Booking.com.

Your Benefits

• Direct handling: Guest requests for booking changes come straight to you. You can approve or decline each request based on your availability and preferences.

• Faster responses: You can respond to guest requests in fewer steps. This reduces wait times and supports a better guest experience.

• More time for what matters: With fewer manual steps, you have more time to focus on hosting your guests well.

How Does This Process Work?

Follow these steps to handle a booking modification request in your Holidu account.

1. Receive a notification. You'll get an email and a notification in the Holidu app whenever a guest submits a booking modification request.

   

2. Find the request in your account. Modification requests also appear on your home page and in your booking overview in your Holidu account and in the Holidu app.

   

3. Review the key details. The request shows you exactly what the guest wants to change, including:

   1. Duration changes
   2. Guest count adjustments
   3. Date modifications
   4. Updated earnings based on the modification

4. Accept or reject the request. After reviewing the request, select accept or reject with one click.

   

5. Let the guest know. The guest is notified of your decision, and the updated booking details are shared automatically. That's it.

Please note: To receive notifications from the Holidu app, make sure push notifications are enabled on your device.

If you want to accept a modification with a different price, contact Holidu's Customer Support team so they can handle your request. You can find more help in our Help Center.

Where Does This Apply?

This feature is available first for Airbnb and Booking.com, since these channels generate the most modification requests. During the gradual rollout, some requests may still follow the previous process through our Customer Support team.

We'll keep improving this feature based on host feedback.