Host cancellation requests need documentation that matches the reason for the cancellation. Typical proof includes medical records for personal emergencies, photos and official alerts for natural disasters, screenshots for guest concerns, and confirmation for technical issues. Submit clear, dated evidence that directly relates to the affected booking or property.

What proof is required for a personal emergency or health issue?

• Medical certificate
• Doctor's note
• Hospital discharge papers
• Official documentation confirming the illness or emergency

What proof is required for a natural disaster or severe weather event?

• Photos of the property damage
• News reports, official weather alerts, or civil authority statements, such as evacuation orders
• Insurance claim or service provider reports (optional but recommended)

What proof is required for concerns about guest behavior?

• Screenshots of guest behavior or messages raising valid concerns
• References to house rules being violated, where applicable

What proof is required for technical or configuration issues?

• Screenshots of technical issues, such as calendar sync errors or double bookings
• Confirmation from Holidu Support or your Account Manager (if applicable)
• Documentation of account transitions, such as emails about merges or transfers

Tips for a faster review

• Make sure your documentation is clear, complete, and dated.
• Make sure your proof clearly relates to the affected booking or property.
• Personal statements without official documentation cannot be accepted.
• Concerns must be backed by verifiable evidence, not assumptions.
• For technical issues, distinguish system errors from manual setup mistakes.

Even if a cancellation fee is waived, other consequences under this policy still apply, such as reduced visibility and ranking, loss of status badges, and weaker performance on booking channels.

To learn how to minimize cancellations, see this article.