Your payout timing depends on whether you are a new host or an existing host. Payments are made to your bank account after each reservation's check-in, and the timing differs for your first payout. This article explains when you can expect your payment and what to do if it has not arrived.

When do new hosts receive their first payout?

As a new host, your first payout is processed 48 hours after your guest checks in and arrives instantly. This initial delay helps confirm a secure transaction.

A few things to keep in mind:

• If you have multiple bookings, your first payout will include all completed stays up to that date.
• Future payouts will follow the standard schedule for existing hosts.

When do existing hosts receive their payouts?

Once you have received your first payout, all future payments follow the standard payout schedule. Payments are initiated on the check-in day and arrive instantly, usually within minutes.

• Payments are initiated through an instant payment system on the check-in day.
• Because it is an instant payment, you receive the funds within minutes of issue.
• Typically, you will see the funds on the check-in day itself.
• Instant payments help you receive funds quickly for last-minute bookings.

For a last-minute booking, the payout is processed 24 hours after your guest checks in and again arrives instantly. If your guest checks in on the weekend, the payout is processed the following Monday.

How can you check your payout status?

You can check the status of your payouts at any time in your Holidu Host account under the Payouts section. This section shows the details of each payment so you can track it from processing to arrival.

• The amount and date of each payment.
• The processing status.
• Any potential delays due to bank processing times or verification steps.

What if your payment has not arrived?

Allow a little longer for a first payment. The 48-hour schedule is the normal case, but a first payout can take up to 4 business days while your account details are verified for the first time. As an existing host, your payment should reach you on the check-in day.

If your payment is later than that, please:

• Look at the Payouts section in your Holidu Host account to see the payment status.
• Double-check your bank account details in your Holidu Host account to make sure everything is correct.
• Contact your bank to check for any processing delays.

Booking.com Change of Ownership (COO) Payouts

When a property previously managed directly by the host on Booking.com is transferred to Holidu under Change of Ownership (COO), the payout process may differ depending on when the reservation was made.

• If the reservation is already transferred and visible in your Holidu account, Holidu will handle the payout directly. You will receive the full amount, with no commission deducted.
• If the reservation was made shortly before or shortly after the COO took place (usually within one week on either side), the payout will follow Booking.com's original payment schedule. In these cases, Holidu must first receive the payout from Booking.com before transferring it to you.

As a result, payouts for these reservations are typically made around the 15th of the month following the guest's check-out.

Example: If a guest checks out on 6 November, the payout will usually be issued around 15 December.