As a Holidu host, you can view and download all of your invoices and payouts in one place: the Financials section of your host account. This guide explains where to find them, how to download invoices and payouts, and how to access invoices for hosts you manage in your Property Management System (PMS).

Where to find your invoices and payouts

All of your invoices and payouts are located under the Financials tab in the left-hand menu of your Holidu host account. This includes payout invoices, commission invoices, and cancellation fee invoices.

Please note that invoices become available to download from the day the guest can no longer cancel for free, based on the cancellation policy you configured.

How to download your invoices

1. Log in to your Holidu host account.
2. Click Financials in the left-hand menu.
3. In the expandable menu, select My invoices. You will see all available invoices, including payout, commission, and cancellation invoices.
4. Optional: Use the Booking ID filter to quickly find a specific invoice.
5. Click Filters and select the time period you want to review. The date range applies to the dates the invoices were issued.
6. After applying your filters, click Bulk download to download the selected invoices.

How to download your payouts

1. Log in to your Holidu host account.
2. Click Financials in the left-hand menu.
3. In the expandable menu, select Payouts to view your payout history.
4. Locate the payout you need and download it from the list.

How to access invoices for your managed hosts in the PMS

If you manage multiple hosts in the Holidu PMS, you can view and download their invoices as follows:

1. Log in to the PMS (Property Management System).
2. Go to Hosts.
3. Select the host whose invoices you want to view.
4. Click the Invoices tab.

Step 1: Navigate to the invoices section

Once you have selected the host, open the Invoices tab to see all of their invoices.

Step 2: Search and download invoices

On the Invoices tab, you can:

• Filter by time period: Select the date range you need.
• Search by reservation: Enter the specific reservation number.
• Download invoices:
  • Individually: Click the download button next to each invoice.
  • Bulk download: Select multiple invoices and download them all at once.

Important things to know

• Primary account access: Only the primary email address on the account can access the Invoices and Payouts sections. Collaborators do not have this access.
• Browser only: Bulk download is available only via a web browser. It is not supported on mobile devices or in the app.
• Date range limit: The range between the "From" and "To" dates cannot exceed 12 months. Choose your date range before starting a bulk download.
• Invoice availability: Invoices appear on the platform only from the day the guest loses the right to free cancellation, based on your configured policy. They cannot be accessed before that date.
• Cancellation fees: Cancellation fee invoices are issued when a host cancels a guest booking. Where applicable, the fee is automatically deducted from your next available payout, so no manual bank transfer is needed.
• One host per account: Each Holidu account is registered to a single host. Co-registration is not possible, and invoices are issued in the name of the registered host.

Need further help?

If you have questions about your invoices or payouts that are not covered in this article, please ask our assistant. It can guide you through the next steps.