Why is my payment still pending after a guest cancels a non-refundable booking?

A payment can stay pending after a guest cancels a non-refundable booking because Holidu must complete an accounting adjustment before your payout is final. This processing typically takes up to 72 hours, but it may take longer during peak travel seasons.

Why does a cancellation trigger an accounting adjustment?

When a guest cancels outside the free cancellation period, the booking amounts need to be recalculated so your payout is accurate. This adjustment ensures that you receive the correct amount and that payments stay compliant with Holidu's policies.

Why is there a deduction from the original payout?

• The initial payout for each booking is based on the total amount the guest paid at the time of booking.
• After a cancellation, the payout is recalculated to reflect the final amount that applies to the booking.
• Cleaning fees and other extra charges are often refunded to the guest if the booking is cancelled before check-in, so your final payout may be lower than the amount first shown.

What to do if your payment is still pending after 72 hours?

If more than 72 hours have passed and your payment is still pending, please use this link to contact our support team: https://host.holidu.com/app/assistant

Make sure to include all requested information so our agents can assist you as efficiently as possible. Having these details ready will help us resolve your request faster.

Important considerations

• Accounting adjustments after cancellations are standard practice and help ensure correct payments.
• Processing can take longer than 72 hours during peak travel seasons.
• If you experience a longer delay, please reach out through the link above with your specific booking details for faster resolution.