How can I add arrival instructions?

To add arrival instructions, log in to your Holidu Hosts account, select your property, and go to Configuration, then Arrival Information. Click Edit in the Arrival Information section to add key collection details, directions, and other check-in instructions. Holidu sends this information to guests after they confirm a booking.

Step-by-step guide

1. Log in to your Holidu Hosts account and select your property.
2. In the left-hand menu, click Configuration.
3. Scroll down and select Arrival Information.
4. In the Contact Information section, click Edit to update the name, phone number, and email of the person responsible for check-in.
5. In the Arrival Information section, click Edit to add or update key collection details, directions to the property, and any other special check-in instructions.
6. Click Improve with AI to rewrite your instructions into a clear, structured format.
7. Save your changes.
8. Use the Language Selector to translate your instructions into all supported languages.

Important notes

• Guests receive your arrival details automatically in their confirmation emails after they confirm a booking.
• If a guest's language is supported, they receive the translated version automatically.
• If you change arrival details after a booking is made, contact those guests personally to tell them about the changes.