Holidu Protect (powered by Truvi) is an optional damage protection service that replaces security deposits. For €3 per booked night, your property gets protection against guest damages of up to €50,000, and every guest is screened after a confirmed booking.

How Holidu Protect works

• The €3 per night fee is deducted automatically from your payout.
• Security deposits are disabled for the enrolled property, so guests can book without that barrier.
• Protection covers all future Holidu bookings, including those made on Airbnb.
• There is no subscription, and you can deactivate Holidu Protect at any time.

Protection applies only to bookings confirmed after activation. Manual bookings, iCal imports, and external channels not managed through Holidu are not eligible.

Guest screening outcomes

After a confirmed booking, each guest is screened for risk. The result is shown in your booking details.

• Approved: eligible for protection up to €50,000, subject to individual review.
• Flagged: eligible for protection up to €1,000. No action is needed from you.
• Rejected: the booking is cancelled automatically, with no penalties or cancellation fees for you.

What damage is eligible?

Truvi reviews every damage report individually. Commonly considered damages include unintentional guest damage, furniture damage, unauthorized pet damage, unapproved party damage, and extra cleaning costs. Wear and tear, maintenance expenses, loss of income, acts of nature, and management fees are not commonly considered.

How to submit a damage report

Submit your damage report within 14 days of guest check-out, ideally within 24 hours of discovering the damage.

1. Check the entire property and note all visible damage.
2. Take clear, timestamped photos within 72 hours, including wide-angle room shots and close-ups of damaged items.
3. Do not admit liability or settle with the guest. Do not discard damaged items unless urgent repairs are needed.
4. For malicious damage or theft, report it to the police and keep the police report number.
5. Open the affected booking in your Holidu account and click the button to start your damage report. You will be forwarded to Truvi to complete the form.

Before you start, have the guest's full name, photos of the damage, receipts or quotes for repairs, and proof of ownership if applicable.

How long does it take?

You will receive feedback within 2 business days. Resolution times depend on the damage value: up to €250 takes 3 business days, €251 to €1,000 takes 4 business days, €1,001 to €5,000 takes 6 business days, and amounts over €5,000 may take longer, with regular updates.

Learn more

To turn on or off Holidu Protect for your properties, see how to activate or deactivate Holidu Protect. For step-by-step visuals on claims, see how to submit a Holidu Protect damage report.

Frequently asked questions

Can I use Holidu Protect together with a security deposit? No. Activating Holidu Protect automatically disables the security deposit for that property.

What happens if I deactivate Holidu Protect? Bookings made while it was active remain eligible for protection. Bookings made after deactivation are not eligible.