Non-Refundable Policy FAQ

The Non-Refundable Policy lets Holidu hosts offer a discounted, non-refundable rate alongside their standard cancellation policy. This FAQ explains how the policy works, how to set it up in your Holidu account, and answers the most common questions hosts ask.

What Is the Non-Refundable Policy?

The Non-Refundable Policy is an alternative cancellation option you can offer in addition to your standard cancellation policy. It is designed for guests with firm travel plans, who receive a discount of between 5% and 20% on their booking in return for a non-refundable rate.

Benefits of the Non-Refundable Policy include:

• Booking appeal: Attract guests who are confident in their travel plans with a discounted rate.
• Cancellation protection: If a guest with this policy cancels, a 100% cancellation fee applies, so the booking value is not lost to a late cancellation.

How Does the Non-Refundable Policy Work?

During the booking process, guests see your standard cancellation policy along with the Non-Refundable option, if you have activated it. The Non-Refundable rate applies the discount you have set to the booking price. If a guest cancels, the 100% cancellation fee applies, so the booking is paid out as planned.

How Can I Set Up the Non-Refundable Policy in My Holidu Account?

You can set up the Non-Refundable Policy in a few simple steps. Follow the steps below in order.

1. Set the discount: Configure the policy details and choose between 5%, 10%, 15%, or 20% discount options.

1. Save your changes: Click "Activate" to apply your settings.

Once activated, the Non-Refundable option is shown to guests alongside your standard cancellation policy.

Frequently Asked Questions

Which distribution channels offer the Non-Refundable Policy?

The Non-Refundable Policy is available on Holidu, all white-labels, the Holidu website, and Airbnb. It will soon be available on Booking.com.

Can the Non-Refundable Policy be combined with other discounts?

Yes, the Non-Refundable Policy can be combined with other discounts, except when used with new-listing promotions on Holidu and Airbnb.

Will there be changes in payment schedules?

No, payment schedules remain unchanged. Payouts occur two days before arrival, and up to three days after check-in for last-minute bookings.

What happens if a host needs to cancel a booking?

Standard cancellation procedures apply, including guest relocation and any applicable penalties.

Are Non-Refundable Policy rates always visible to guests on Airbnb?

No, these rates are only visible for checkouts within 60 days.

By offering the Non-Refundable Policy, you can attract guests with fixed travel plans and protect your booking value if they cancel. For more help, visit the Holidu Help Center.