To configure amenities on Holidu, log in to your account, select the property you want to update, and open the "Amenities" section. You can activate or deactivate any amenity by selecting or unselecting it. Changes are saved automatically.

How to configure amenities on Holidu

If your property has changed, update its amenities by following these steps:

1. Log in to your Holidu account and select the property you want to modify.
2. Scroll down and click on "Amenities".
3. Activate or deactivate amenities by selecting or unselecting them.
4. Changes are saved automatically. Please note that it can take up to 24 hours for updates to appear on the platforms where your listing is distributed.
5. Update your property description if needed, so it reflects the changes.

Which amenities do guests ask about most before booking?

Guests often want more details before they book. These are the amenities our Customer Service receives the most questions about, so we recommend configuring them accurately:

• Wi-Fi: Is the Wi-Fi suitable for video calls and remote working?
• Pets: If pets are allowed, specify the accepted number or type of pet.
• Baby equipment: Are baby cots and high chairs always available, or can they be requested? How many are there, and is there an extra fee?
• Safe storage for bicycles or motorbikes: How many can be stored, and is the storage indoors, outdoors, or sheltered?
• Early check-in and late check-out: Is there an extra charge?
• Air conditioning: Which rooms have air conditioning? Air conditioning can only be configured if it is available throughout the property.
• Parking: Is parking at the property or nearby? Are the spaces shared or for guests' private use?
• Access to the property: Is there step-free access? Is the interior suitable for guests with reduced mobility? Is there a lift in the building?
• Heated pool: Is it heated all year round? Is there an extra charge?
• Shared pool: How many other guests share it?

Should amenities be free?

Amenities that carry additional fees can discourage guests from booking, so we recommend offering amenities for free wherever possible. Make sure to configure or mention every amenity your property offers.

If an amenity cannot be configured, include it in the description text of your property.

Important rules for amenity changes

Keeping your configuration on Holidu accurate is essential. Errors can lead to booking cancellations or compensation claims from guests or platform customer service.

• Always inform future guests who would be negatively affected by a change.
• Ask affected guests to confirm in writing that they accept the change and still wish to stay, and set a clear deadline for their response.
• If a guest does not accept the new configuration, grant them a free cancellation, as you cannot provide what they booked.
• You may also offer a small discount to balance the change and keep the booking.

Free amenities versus paid add-ons

Any amenity you configure must legally be available for free and at all times. The only exception is items that can be configured with a fee, such as high chairs, baby cots, towels, or bed linen. If an item is only available for a fee, it is an optional add-on service rather than an amenity. It cannot be configured as an amenity and will not be filterable on booking platforms.

For more help, visit the Holidu Help Center.