To connect Feratel Deskline to Holidu, log in to the Feratel Deskline Webclient, activate the Holidu interface under the automatic data maintenance settings, and then enter the three mapping codes that Feratel sends you by email in the iCal & Synchronisation section of your Holidu property. Once connected, prices, availability, and bookings stay in sync between the two systems.

What do you need before connecting Feratel Deskline to Holidu?

Before you start, make sure the following points are true. This helps the connection work the first time.

• Your property is published on at least one Holidu channel.
• You have an active listing with Feratel Deskline.
• There are no existing API connections between Feratel and other property management software.
• You have copied any existing manual blocks from your Feratel calendar into your Holidu calendar. Manual blocks in Feratel do not sync automatically.

How do you connect Feratel Deskline to Holidu?

The setup takes place in two systems. First, you activate the connection in Feratel Deskline. Then you add the mapping codes in Holidu.

Step 1: Activate Holidu in Feratel Deskline

1. Log in to the Feratel Deskline Webclient.
2. In the left menu, go to Datenwartung (data maintenance) and then Schnittstellenwartung (interface maintenance).
3. Click the tab Schnittstellen für automatische Datenwartung (interfaces for automatic data maintenance).
4. In the search bar, enter Holidu.
5. Click Verbinden (connect).
6. Select the property or properties you want to connect, accept the Terms & Conditions, and click Änderungen speichern (save changes).
7. Wait for an email from Feratel. It contains a PDF attachment with your unique mapping codes. Keep this PDF handy for the next step.

Step 2: Add the mapping codes in Holidu

1. Open your Holidu account.
2. Select the property you want to connect to Feratel Deskline.
3. Go to the iCal & Synchronisation section.
4. Click Configure, then select Feratel from the available connection options.
5. Enter the three mapping codes from the Feratel email and click Save.

Which data is synchronized between Feratel Deskline and Holidu?

Holidu and Feratel Deskline exchange some data automatically, but not everything. Knowing what is synced helps you avoid surprises.

• Prices: Prices you set in Holidu are sent to Feratel Deskline.
• Availability and bookings: Booking blocks are exchanged in both directions.
• Photos, descriptions, and property details: These are not exchanged. You need to keep this information up to date in both systems.

Are manual blocks and iCal bookings synced with Feratel Deskline?

Manual blocks created in Feratel Deskline are not imported into Holidu. You need to add them directly in your Holidu calendar. Bookings from other channels that you connected with iCal are exported to Feratel Deskline. However, bookings from Feratel Deskline are not sent through iCal.

• To add a manual block, create it in your Holidu calendar as well.
• To share Feratel Deskline bookings with other calendars, use the iCal link provided by Feratel Deskline.

How can you check that the Feratel Deskline connection is active?

You can confirm the connection on both sides. It usually takes a short time for the status to update.

• In Holidu: Go to iCal & Synchronisation for your property. The status should show Synchronization is active. If it shows Pending, refresh the page and check again after a while.
• In Feratel Deskline: Go to Schnittstellenwartung and confirm that Holidu is listed as active.

What are the best practices for keeping Feratel Deskline and Holidu accurate?

• Check your manual blocks regularly so your calendar stays accurate.
• Maintain property information separately in Holidu and in Feratel Deskline.
• Review your prices in both systems after you make changes, especially before peak season.

What should you do if the Feratel Deskline connection does not work?

If the connection does not work, first check the basics. Verify that the mapping codes you entered in Holidu match the PDF from Feratel Deskline exactly. Then confirm that the status in both systems is active. If the problem continues, contact your local Holidu team, who can help you solve it.

Once your connection is active, you can focus on running your property. Your local Holidu team is always ready to support you if you have questions.