Holidu's Online Check-in feature (Advanced Check-in) is currently being expanded. It may not yet be available in every country. If you cannot find your local authority in the configuration, the feature is not yet available for your property. In that case, you can skip the setup steps below and check back later.

What is the Online Check-in feature?

The Online Check-in feature, also called Advanced Check-in, automates guest registration in your Holidu account. Your guests receive a secure online form where they enter the details required by local law. Once you have set it up, Holidu collects this data and sends it to the correct local authority. You no longer need to enter guest data into government systems by hand.

Why do you need to do this?

In many countries, including Spain, Italy, Portugal, Germany, and others, hosts are legally required to collect guest information and submit it to local authorities shortly after check-in. These rules support security, traceability, and compliance with local laws.

Failing to comply can lead to penalties or fines. Using a reliable system like Online Check-in helps you follow local regulations with minimal effort.

How do you benefit from the automatic transfer?

The automatic transfer removes manual work and reduces the risk of missed or late registrations. Its main benefits are:

• Legal compliance with minimal effort
• Automatic guest data transfer to the correct authority
• A digital guestbook you can download at any time for inspections
• Built-in reminders and guest communication
• Free of charge for Holidu hosts
• Secure, privacy-compliant handling of sensitive guest data

How to set it up

Before you activate the feature in Holidu, you need to register your accommodation with the relevant local authority. Find your country or region in the table below and follow the linked guidelines. If your country is not listed, the feature is not yet available for your property.

Region	Authority	Guidelines
Spain (except Catalonia and Basque Country)	SES.Hospedajes	How to connect to SES.Hospedajes
Catalonia	Mossos d'Esquadra	Connect to Mossos d'Esquadra
Basque Country	Ertzaintza	Connect to Ertzaintza
Portugal	SIBA	How to connect to SEF/SIBA
Germany	AVS	How to connect your property to AVS
Italy	Alloggiati Web	Guest Check-in Feature in Italy and Statistical Reporting in Italy

Once you have your authority credentials, follow this article to set up your Online Check-in feature.

What to do if your connection stops working

If your connection to the authority stops working, first check the connection status in the "Account" section of your Holidu account. Expired or changed passwords are a common cause of failed data transfers.

• Log in to your authority portal and confirm that your credentials are still valid.
• If your password has changed or expired, update the credentials in Holidu.
• Check the connection status again to confirm the transfer works.

If the problem continues, contact Holidu support.

How to connect Ricestat to your Chekin.io account

We do not yet have a confirmed guide for connecting Ricestat to your Chekin.io account. For help with this connection, please contact Holidu support.

Troubleshooting: incorrect credentials for Ricestat

If Holidu reports incorrect credentials for Ricestat, check the following:

• Make sure you enter the username and password exactly as issued by the authority or provider.
• Check for extra spaces, and confirm that Caps Lock is off.
• If the password has expired or changed, update it in your Holidu account.

If the credentials are correct and the error remains, contact Holidu support.

How does it work for the guests?

Once setup is complete, guests follow these steps:

1. After booking, your guest receives an email or message with a link to a secure online check-in form.
2. The guest fills out the details for all travellers, including a scan of their passport or ID. Each traveller in the group must complete the form.
3. The data is submitted securely and stored in the system.
4. If a guest does not complete the form, automatic reminders are sent. If they still do not comply, you can fill out the data on their behalf.

At 11:00 PM on the day of check-in, the guest data is automatically sent to the relevant authority.

How to download your guestbook

You can download your guestbook at any time, for example during an inspection.

1. Go to the Online check-in feature page.
2. Next to the property you want the guestbook for, click on "Details".