How can I change my cancellation policy?

You can change your cancellation policy in your Holidu Host account under the Configuration section of each property. Choose the booking channel you want to update, select the option that fits your property, and save. Changes apply only to future bookings.

How to update your cancellation policy

1. Log in to your Holidu Host account at host.holidu.com/app or in the Holidu Host app.
2. Select "Properties" and choose your listing.
3. Click "Configuration" in the left-hand menu.
4. Open the "Cancellation Policies" section.
5. Choose the booking channel and select your preferred policy.
6. Click "Save" to apply your changes.

Cancellation policy types by channel

Holidu and other channels:

• Flexible: Full refund up to 1 day before check-in.
• Moderate 5 Days: Full refund up to 5 days before check-in, then 50% refund.
• Moderate 14 Days: Full refund up to 14 days before check-in.
• Firm: Full refund up to 30 days before check-in, then 50% refund until 7 days before, then no refund.
• Strict: 70% refund up to 30 days before check-in, then no refund.

Airbnb:

• Flexible: Full refund up to 1 day before check-in.
• Moderate: Full refund up to 5 days before check-in.
• Firm and Strict: Partial refunds based on timing.
• Super Strict 30 Days: 50% refund 30 or more days before check-in.

Booking.com:

• Flexible: Full refund up to 1 day before check-in.
• Moderate 5/14 Days: Full refund up to 5 or 14 days before check-in.
• Firm: Full refund up to 30 days before check-in.
• Strict: 50% refund at any time.

Tip

A moderate or flexible policy can attract more bookings. You can also offer a non-refundable rate at a lower price alongside your standard policy on Airbnb and Holidu.