If the address shown for your property is incorrect, you can correct it yourself directly through your Holidu PMS account. This guide explains how to edit a property address, how to report a mismatch between the Holidu app and external portals, which documents you need, and how long updates take to appear on each platform.

How to edit the address of your property

Follow these steps to review and correct the address of your property in the PMS:

1. Go to the Location tab of the property in the PMS.
2. Review the current address details.
3. If there is an error, click on Fix or report an issue.
4. Select the scenario that matches your situation (see below).

Choose the correct scenario

After you click Fix or report an issue, you will be asked to select one of the following scenarios.

A. The address is wrong in the Holidu app

Choose this option if the address stored in Holidu is incorrect.

• Edit the address fields directly.
• Adjust or verify the pin coordinates as prompted, so the property location on the map is accurate.
• Upload a recent utility bill that clearly shows the property address to verify the change for external channels.

B. The address is correct in the Holidu app, but wrong in one or more portals

Choose this option if the address in Holidu is right but an external portal, such as Airbnb or Booking.com, displays the wrong address.

• Indicate which portal or portals show the issue: one, more, or all of them.
• You do not need to re-enter the address, because the address in the Holidu app is already correct.
• If you select Booking.com, you will be required to upload a utility bill.

Once you have completed the required fields, submit your request or save your changes as prompted.

Required documentation

A recent utility bill is mandatory to process address changes for external channels, especially Booking.com. The bill should show the property address clearly and be dated recently. Make sure the document is clear and legible, with no parts cut off, so the update can be verified without delay.

Processing times

• Holidu group sites: Changes are updated instantly after you save them as the host.
• Airbnb and Booking.com: Updates typically take 7 to 14 days to appear on these platforms.

Please allow for a grace period of 24 hours after submitting your request, during which your change is reviewed and processed.

Best practices for updating your property address

• Double-check the address format and the pin location before submitting.
• Make sure your utility bill is recent, clear, and legible.
• If a channel shows the wrong address for an extended period, let your guests know that the update is in progress, especially for upcoming bookings.

Once your change has been submitted, no additional steps are required on your part.