Collaborators are people you invite to help manage your property on Holidu, such as a co-host, a cleaner, a maintenance person, or a professional property manager. Each collaborator can be given a specific set of permissions, so you can share exactly the access they need and nothing more. This guide explains what data each collaborator type can see, which permissions to grant for common roles, and how each permission works. Use it to manage your collaborators with confidence and keep your guests' and your financial information protected.

Quick Reference: Common Use Cases

Who needs access?	Recommended Setup	What They Can Do
Cleaner / Maintenance person	See availability	View when the property is occupied or available. Cannot see guest details or pricing.
Co-host / Assistant	See availability + Viewing and creating bookings	View the calendar and full booking details, including guest names and contact information.
Someone who should receive booking notifications	Mark as secondary	Receive email and push notifications about bookings. This does not grant access to view anything in the system. Add other permissions if they also need to see data.
Someone managing property settings only	Property configuration	Edit property information, amenities, photos, and pricing. Cannot see bookings or the calendar.

Working with Property Managers

If you work with a professional property manager, the recommended setup is for them to create a PME (Property Management Expert) account and establish a mandate relationship with your property. This gives them operational access designed for property management businesses.

If you prefer not to use the PME structure and want to give your property manager access as a collaborator, you can grant all of the following permissions: Property configuration, See availability, Viewing and creating bookings, and Distribution & publication. This gives them full operational access to manage the property. Keep in mind that collaborators can never access financial data such as invoices and payouts. Only the PME model allows you to grant invoice access to a property manager.

Primary Collaborator (Editor)

The primary collaborator has complete access to all property data, including:

• Calendar: Full access to booked, blocked, and available dates, including price details
• Bookings: Full booking information, including guest details, price breakdown, and payment status
• Financials: Invoices, payouts, and payment information
• Property configuration: Can view and edit all property settings
• Reviews: All guest reviews
• Collaborators: Can view and manage all property collaborators
• Notifications: Receives all notifications by email and push

Important: Only the primary collaborator can access payout details, invoices, and payment information. This account is legally linked to the property agreement with Holidu.

Permission Options Explained

When you add a collaborator, you can grant one or more of the following permissions. Each permission unlocks access to specific areas of your property management.

Property Configuration

What they can view and edit:

Can View and Edit	Cannot Access
✅ Property descriptions and titles	❌ Bookings
✅ Photos (upload, delete, reorder)	❌ Financial data (invoices, payouts)
✅ Amenities and facilities	❌ Distribution channels
✅ Room and unit information	❌ Guest information
✅ Pricing and seasonal rates	❌ Blocked dates management
✅ Additional fees	❌ Performance metrics
✅ Arrival and check-in instructions	❌ Collaborator management
✅ Calendar sync setup (iCal import)	❌ Publishing controls
✅ Calendar export (iCal)

Limitations:

• The location is read-only once the property is published.
• iCal sync and export can be configured here, but viewing or managing blocked dates requires the "Viewing and creating bookings" permission.

Viewing and Creating Bookings

Booking access:

Can See	Can Do
✅ Full booking details	✅ Create manual bookings
✅ Guest name, email, phone, and address	✅ Modify manual bookings
✅ Complete price breakdown	✅ Cancel bookings
✅ Payout amounts	✅ Update guest information on bookings
✅ Commission details
✅ Channel information
✅ Booking history and modifications

Blocked dates access:

Can Do
✅ View blocked dates with comments and notes
✅ Create blocked dates
✅ Edit blocked dates
✅ Delete blocked dates (if they are not immutable)

Cannot access:

• ❌ Property settings and descriptions
• ❌ Distribution channel management
• ❌ Pricing configuration

Notes:

• To see the calendar view, also grant the "See availability" permission.
• If the host has not completed KYC verification, guest contact details may be hidden until KYC is complete.

See Availability

This permission provides a read-only calendar view. It is designed for people who need to know when the property is occupied without seeing sensitive details.

Booking access:

Can See	Cannot See
✅ Booking dates (check-in and check-out)	❌ Guest name, email, or phone
✅ Number of guests (adults, children, babies)	❌ Price breakdown or totals
✅ Booking status (confirmed, canceled)	❌ Payout or commission information
✅ Booking ID	❌ Channel information
❌ Any financial data

Calendar access:

Can Do	Cannot Do
✅ View which dates are available	❌ Block or unblock dates
✅ See blocked date ranges	❌ See comments or notes on blocked dates
✅ Access the property in the system	❌ Edit any property settings
	❌ Manage iCal sync or export
	❌ Modify anything

Best for: cleaners, maintenance staff, or anyone who needs to know when the property is occupied but should not see financial or guest contact details.

Distribution and Publication

Can View	Can Modify
✅ Connected distribution channels	✅ Activate new channels (Airbnb, Booking