How to Connect to Ertzaintza

This guide walks you through connecting your Holidu account to Ertzaintza so guest registration in the Basque Country stays compliant and on time. Follow the steps below to set up online check-in for each property you host in the Basque Country.

Why Connect to Ertzaintza?

Connecting your account to Ertzaintza helps you comply with local regulations and supports guest safety in the Basque Country. Once your properties are connected, Holidu sends guest information to the local authority for you, so you do not need to submit registrations by hand.

• Stay compliant with local guest registration rules.
• Send guest details on time without manual work.
• Support guest safety across the Basque Country.

How Do I Connect My Account?

Follow these steps to configure online check-in and connect each property to Ertzaintza.

1. Log in to your Holidu Host Account.
2. In the left-hand menu, go to Tools and click on Online Check-in.
   
3. Configure the properties:
   • You will see your list of properties here.
   • Click on the "Configure" button next to the property you want to connect to Ertzaintza.
     
4. Complete the form:
   • Click on "Activate automatic sending to police".
   • Select Ertzaintza as the authority and enter your username and password.
   • Click on "Validate" to confirm.
     
5. Once activated, click on "Save changes" at the end of the form.
6. If no error message appears, your property is now connected to Ertzaintza.
7. You can now close the form and confirm that the connection is active.

Repeat these steps for each property in the Basque Country that you want to connect.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you have forgotten your details, visit Ertzaintza's official website to reset your password or recover your account information. Once you have your credentials, return to the Online Check-in section of your Holidu Host Account and update the form.

Is the connection process secure?

Yes. Our platform uses high-standard encryption to keep your data protected.

Do I need to connect every property separately?

Yes. The connection is set up for each property. Click "Configure" next to each property you want to link to Ertzaintza and complete the form for that property.

Thank you for prioritizing a secure and compliant hosting experience. Local-language support is available across our 7 European markets. For more guidance, visit the Holidu Help Center.