Keeping your account information up to date helps you communicate smoothly with guests and avoid problems at check-in. You can update your email address, preferred language, phone number, billing details, bank details, and agreement copy directly from your Holidu account.

Where to Find Your Settings

To change your account information, log in to your Holidu account and open the settings menu. Click the Holidu logo in the top right corner, then choose the section you want to update. Account covers general settings, personal information, bank information, reports and certificates, and your agreement. Security covers your email address and password. Once you are in the Account area, you can also use the left-hand menu to move between sections.

1. How Do I Update My Email Address on Holidu?

To change your email address, go to Security, click Edit in the Email section, enter your new address, and click Save. The new address cannot already be linked to another Holidu account.

1. Go to Security.
2. In the Email section, click Edit.
3. Enter your new email address. The address cannot already be in use with Holidu.
4. Click Save.

2. How Do I Change My Preferred Language?

You can change your preferred language from the Settings section under Account. Select the language you want to use and save your choice.

1. Go to Account.
2. Scroll down to Settings.
3. Click Edit next to Language.
4. Choose your preferred language.
5. Click Save.

3. How Do I Update My Phone Number?

Your phone number is stored in the Billing Information section of your Account area. Open this section, edit the number, and save the change so that Holidu has your current contact details.

1. Go to Account.
2. Scroll to Billing Information.
3. Click Edit.
4. Enter the updated phone number.
5. Click Save.

4. How Do I Edit My Billing Information?

To edit your billing information, open Billing Information under Account. You can update your organization name, billing address, or tax details. Keeping these accurate makes sure invoices and payouts are issued correctly.

1. Go to Account.
2. Scroll to Billing Information.
3. Click Edit.
4. Update your organization name, billing address, or tax details.
5. Click Save.

5. How Do I Edit My Bank Details?

To change your bank details, open Bank Information under Account. You will be redirected to our secure payment partner, Adyen, where you can replace your IBAN. If an IBAN is already configured, delete it before adding the new one.

1. Go to Account.
2. Scroll to Bank Information.
3. Click Edit. You will be redirected to our secure partner Adyen.
4. If you already have an IBAN configured, delete the configured IBAN.
5. Configure your new IBAN and follow the steps to update your bank details.
6. Click Save.

For step-by-step instructions, see How to edit my bank details.

6. How Do I Download My Agreement?

You can download a copy of your signed Holidu agreement from the Your Agreement section under Account. Click Download to save the file to your device.

1. Go to Account.
2. Scroll to Your Agreement.
3. Click Download to save a copy of your signed Holidu agreement.

For step-by-step instructions, see Where can you find your Holidu Agreement?

Important Considerations

Some changes require a new agreement. These include changing the organization name, changing the account holder name, switching between an individual and a legal entity (or the reverse), and changing bank details to an account with a different holder. For these changes, please contact us for assistance.