Having trouble signing in to your Holidu Host account? This guide walks you through the most common login fixes for mobile and desktop, explains how collaborator access works, and shows you when to contact the main account holder or Holidu support.

What steps should I take on mobile (Holidu Host App)?

1. Reinstall the app: Uninstall the Holidu Host app from your device, reinstall it, and try logging in again.
2. Set your phone's date and time to automatic:
   • On iPhone: Go to Settings > General > Date & Time, and enable both toggles for automatic settings.
   • On Android: Open the Clock app, tap More > Settings, and enable automatic date and time.
   After adjusting these settings, try logging in again.
3. Reset your password: On the login screen, tap Forgot Password. You will receive an email with a reset link that is valid for 10 minutes. Follow the link to create a new password, then try logging in again.

What should I do on desktop?

1. Confirm you are on the correct website:
   • Visit host.holidu.com to sign in as a host.
   • Alternatively, go to holidu.com, click Account in the top right corner, and select Login for Hosts.
2. Set your computer's date and time to automatic:
   • On Mac: Go to the Apple menu > System Settings > General > Date & Time, and turn on "Set time and date automatically" and "Set time zone automatically using your current location."
   • On Windows: Go to Start > Settings > Time & Language > Date & Time, and enable "Set time automatically" and "Set time zone automatically."
   After updating these settings, try logging in again.
3. Reset your password: On the login screen, click Forgot Password below the password field. You will receive an email with a reset link that is valid for 10 minutes. Follow the instructions to set a new password, then sign in again.
4. If you are redirected to a sign-up form: Complete the form as prompted. Once submitted, you should be able to access the Holidu Host platform as usual.

How do collaborator permissions affect my login?

Access to the Holidu Host platform is tied to specific email addresses. Keep the following in mind:

• Only the main account email or emails added as collaborators can be used to sign in to the Holidu Host platform.
• The email address must be registered with Holidu. If it is not, you cannot log in, even after completing the password reset steps.
• To verify, add, or update collaborator permissions, the main account holder should go to account settings and manage collaborators.
• If you believe you should have access but cannot log in, contact the main account holder to confirm your collaborator status or ask them to add your email as a collaborator.

Summary

• On mobile, reinstall the app, check your date and time settings, and reset your password if needed.
• On desktop, make sure you are on the correct host login page, check your date and time settings, and reset your password if needed.
• Access requires the main account email or verified collaborator permissions. Coordinate with the main account holder if your email is not yet added.
• If you still cannot log in after these steps, contact Holidu support for further help.