Positive reviews help your Holidu listing stand out, rank higher in search results, and build trust with future guests. Hosts who set clear expectations, keep their property spotless, and stay responsive usually earn the best feedback.

How do I set the right expectations for guests?

Keep your listing accurate so guests arrive knowing exactly what to expect.

• Keep amenities up to date, and mark an amenity as private only when a single unit exclusively uses it.
• Clearly state house rules and check-in and check-out times.

How can I deliver a clean and welcoming space?

Cleanliness and comfort are among the top factors guests weigh when they rate a stay.

• Deep clean between stays, focusing on bathrooms, kitchens, and bedding.
• Stock fresh towels, toiletries, and basic kitchen supplies.
• Add thoughtful extras such as a welcome note, coffee, or snacks.
• Make instructions for appliances, Wi-Fi, and entertainment systems easy to follow.

How available should I be during a guest's stay?

Be reachable without being intrusive.

• Provide a contact point for emergencies and questions.
• Aim to reply within an hour during the stay.
• Send a friendly check-in message, then wait for the guest to reach out before messaging again.

Should I ask guests to leave a review?

Yes. A friendly reminder helps. Explain that reviews help you improve and help future travellers make informed decisions.

Summary

Clear communication, a spotless property, and responsive service lead to strong reviews. Good reviews lift your reputation on Holidu and bring you closer to Star Host status, which requires more than three reviews with an average score of 90 out of 100.