How to Review or Respond to Guest Reviews for Holidu Homes, WL, VRBO, Airbnb and Booking.com

As a host, you can respond to reviews that guests leave for your property, and on some channels you can also leave a review about your guests. This guide explains how to review and respond to guest reviews for Holidu Homes, White Label (WL), Vrbo, Airbnb, and Booking.com, all from your Holidu host account.

Which channels let guests leave reviews?

Guests can leave a review about their stay on every channel connected to Holidu, including Holidu Homes, White Label (WL), Vrbo, Airbnb, and Booking.com. Reviews are linked to your property, so responding to them is an important part of managing your listing reputation.

Which channels let hosts review their guests?

Hosts can leave a review about their guests on the following channels:

• Airbnb: a star rating and a written review.
• Vrbo: a star rating only, with no written review.

Guest reviews on Holidu Homes, White Label (WL), and Booking.com are written by guests about their stay. Hosts respond to those reviews, but leaving a review about a guest is not available on these channels through Holidu.

How to respond to a guest review on Holidu Homes, WL, Vrbo, Airbnb, and Booking.com

The response process is the same for every channel connected to Holidu.

Step 1: Receive an email notification

When a guest leaves a review, you will receive an email with the review details and a link to respond.

Step 2: Open your Holidu host account

Click the "Reply to your guest" button in the email. You will be taken directly to your Holidu host account, where you can write your response.

Step 3: Write and submit your reply

• Acknowledge the feedback: thank the guest for staying with you.
• Address concerns professionally: focus on solutions rather than disagreements.
• Stay welcoming: future guests will read your reply too.

After you write your response, the system checks it for clarity and professionalism. If edits are needed, you will be notified before submission.

Step 4: Review and publish

• Holidu reviews your response to make sure it meets quality standards.
• Important: once a response is published, it cannot be changed.

Tips for writing a great review response

• Start with a thank you: show appreciation for the guest's stay.
• Stay professional and positive: even if the feedback is critical, reply calmly and constructively.
• Address concerns and highlight improvements: show that you listen and care about the guest experience.
• Avoid defensive language: keep your reply neutral and solution-oriented.

How to leave a review about a guest on Airbnb and Vrbo

1. Watch for the email reminder you receive after a guest checks out.
2. Or log in to your Holidu host account, go to Bookings, and open the booking.
3. You have up to 7 days after check-out to leave a review.
4. If no review is submitted within that time, the guest will automatically receive a positive review.

What you can include

• A star rating
• A written review describing your experience (Airbnb only; Vrbo allows star ratings only)
• Private feedback that is visible only to the guest

Editing your review

• You have 1 hour after submitting to make changes.
• To edit, return to the booking and click Edit.

Important considerations for guest reviews and responses

• Your review and response are visible to the guest and may be visible to future guests, so always use professional language.
• Timely responses are recommended. Reviews and responses may be moderated according to Holidu's guidelines.
• If you do not see review options, make sure the booking is completed and check that you are using the latest version of your platform.

Can I transfer my existing reviews when I move my listing to Holidu?

If you want to close your direct listing on a channel and reactivate it through Holidu, the options depend on the channel:

Channel	Change of ownership and review transfer
Booking.com	A change of ownership is possible if your listing meets the eligibility conditions. If you are eligible, all reviews are transferred to your Holidu listing on Booking.com. To check your eligibility, use the Assistant in your Holidu host account.
Airbnb	A full change of ownership is not possible. You need to close your listing and open a new one through Holidu, so reviews from your personal listing are not transferred. If you have a high number of reviews, you may be eligible for a temporary commission discount to help with the move. Use the Assistant to ask about this option.
Vrbo	A full change of ownership is not possible, but historical reviews can be transferred. Once you close your Vrbo listing, the reviews can be sent to the new listing Holidu creates, so you keep your visibility and rating. Use the Assistant to request the transfer.
Check24	Neither the full listing nor the reviews can be transferred.
HomeToGo	Neither the full listing nor the reviews can be transferred.

For questions about your specific listing or review transfer, use the Assistant in your Holidu host account, and our team will help you from there.