How it works · 6 August 2026

One inbox for every guest message – answered even when you're not around

One inbox for every guest message, answered even when you're not around. Guest Messaging brings every conversation together, with the Holidu AI Assistant handling as much or as little as you choose.

Guest questions rarely come at a convenient time: a parking question at 7am, a WiFi password at midnight. The same few questions come in from every guest, across every inbox – Airbnb, Booking.com, your own website – each needing its own app. Answering everything yourself takes real time out of your day.

The Holidu AI Assistant works like an assistant for your inbox: it already knows your property, and answers day and night. You decide which questions it can answer, and which ones come to you instead.

Every conversation, one inbox

We bring your guest messages together – from Airbnb, Booking.com, Holidu, and direct bookings – into a single inbox. One thread per booking, so you always have the full picture without switching between apps.

Every channel in one place – one thread per booking, no app-switching.

Answers, even when you're not around

The Holidu AI Assistant responds to guest questions using your property's own information – check-in details, amenities, directions, availability – in seconds, day or night. It's already handled over 540,000 guest conversations across Holidu hosts. If it can't solve something, the conversation comes straight to you.

It doesn't read from a script. It knows your property's details, and answers guests in a way that sounds like you.

You decide who answers what

This is where you set the rules in detail. Most AI automation is all-or-nothing: either it handles everything, or you switch it off. Here, you draw the line topic by topic – "you can answer questions about the house and the area, but anything about money or a special request comes to me."

For every kind of question you choose: the AI Assistant, or you. One toggle per topic, set once, changeable anytime.

Always stay in control of how you want to communicate with guests

Answers that sound like you

Topic-level control decides whether the AI Assistant answers. Saved Questions decide what it says. Every property has its own quirks – the tricky parking spot, the neighbour's dog, the code for the wine fridge. Add your own questions and answers, and the AI Assistant uses them exactly as you'd say them.

Every message is translated for you

Write in your own language. Your guest reads it in theirs, and their reply comes back in yours – for every message, human or AI.

Take over anytime

Take over any single conversation instantly, or turn the AI Assistant off entirely if you'd rather handle messages yourself. And if something ever needs more than an automated answer, our Customer Happiness team can join the thread directly.

Frequently Asked Questions

Is this included in my Holidu account?

Yes – Guest Messaging and the Holidu AI Assistant are included for every host, no separate sign-up.

Which channels does it work with?

Airbnb, Booking.com, Holidu, and bookings through your own direct booking site – all in the same inbox.

Can I choose which topics it handles?

Yes. For every topic – property details, arrival, check-out, special requests, invoices – you decide: the AI Assistant, or you. Set it once, change it anytime.

What happens if it can't answer something?

It hands the conversation straight to you and lets you know immediately – nothing gets stuck.

Can I teach it my own answers?

Yes. With Saved Questions, the AI Assistant uses the details only you know about your property, the way you'd say them yourself.

Can I turn the AI Assistant off?

Yes – for a single conversation or entirely. It's your call, always.

What languages does it support?

All of them. Messages are automatically translated between your language and your guest's, both ways.

How do I get started?

Open Guest Messaging in your Holidu account – it's already there, no setup required.

More bookings, fewer midnight messages

Your inbox is already in your Holidu account: every channel in one place, and the Holidu AI Assistant answering what you let it.

Your account → Guest Messaging → Your inbox

Go to your inbox

New to Holidu? Guest Messaging comes with it from day one. – a one-time activation fee, then a commission per booking. No subscription, no lock-in.

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